IMPORTANT INFORMATION

• Your group ticket is valid only for your selected date, time and chosen exhibition.
• You can cancel or modify your group booking up to 1 working days before your visit.
• Your booking cannot be exchanged for another exhibition.
• The exhibitions contain light effects and loud noises and may pose a risk to people with epilepsy or photosensitivity.
• Visits with children under the age of 2 are not recommended. Please keep an eye on your children.
• It is not permitted to enter the exhibition building with luggage / suitcases. Bags larger than DIN A4 may not be taken into the exhibition; lockers are available for this purpose.
• Animals are prohibited (except assistance dogs on presentation of proof).
• Phoenix des Lumières is fully accessible to people with reduced mobility. 
  Pushchairs are prohibited for safety reasons. We recommend that you use a baby carrier.